Privacy Policy

Chicken Republic Privacy Notice

Introduction

Chicken Republic (“CR”, “we”) is committed to protecting your privacy and ensuring the security of your Personal Data. This Privacy Notice (“Notice”) outlines how we collect, use, disclose, retain, and protect your Personal Data when you interact with us via our websites, mobile applications, or services (collectively, “Platforms”).

By using our Platforms, you agree to the data practices described herein.

  1. Territorial Scope and Geo-Blocking Enforcement
    This application and its services are intended exclusively for individuals located in Nigeria and Ghana. Use of our Platforms outside these jurisdictions is restricted and not covered by this Privacy Notice. Regional access is enforced via IP-based geo-blocking to ensure compliance and operational clarity.
  2. The Personal Data That We Collect
    We collect the following categories of Personal Data:
    • Contact details: Name, phone number, email address, delivery address
    • Account data: Login credentials, in-app preferences, saved addresses
    • Location data: Precise (GPS) and approximate (IP-based) location information
    • Device and OS information: Device ID, model, OS type and version, browser, and network details
    • Usage analytics and crash logs: Collected through tools like Google Analytics, Firebase, Datadog, and Sentry
    • Push notification tokens: Used to send app alerts and promotional content
    • Cookies and similar technologies: For session management and service customization. See our [Cookies Policy]
  3. Lawful Bases for Processing Personal Data
    We process your Personal Data under the Nigeria Data Protection Act (NDPA) 2023 and applicable Ghanaian laws, based on the following legal bases:
    • Consent – for marketing communications and push notifications
    • Contract – to fulfill food orders and deliver related services
    • Legal obligation – to comply with tax, consumer protection, and financial laws
    • Legitimate interest – for service improvement, fraud detection, and customer support, balanced with your rights
  4. Purposes for Which Your Personal Data is Processed
    We process your data to:
    • Enable account creation, order processing, and delivery
    • Send promotional offers, updates, and alerts (with your consent)
    • Improve service delivery via analytics and diagnostics
    • Comply with legal and regulatory requirements
  5. Third-Party Services and Processors
    We use the following trusted third parties to process your Personal Data:
    • Payment Processor:
      – Paystack – for secure transaction processing
    • Hosting and Analytics Providers:
      – Google Cloud, Firebase – hosting and app performance monitoring
      – Datadog, Sentry – system monitoring and crash reporting
      – Cloudflare – security and network optimization
    • Logistics Support:
      – Glovo, Chowdeck, Republic Dash – for food and delivery logistics

    All third-party processors act on our behalf under strict data protection agreements.

  6. What Constitutes Your Consent?
    Consent is obtained at the point of data collection for relevant purposes. By using our Platforms, you consent to data processing as described. You may withdraw consent at any time without affecting prior lawful processing.
  7. Disclosure or Transfer of Your Personal Data
    We may share your Personal Data with:
    • Affiliated companies or contracted service providers
    • Government or law enforcement agencies, where required
    • Overseas entities in compliance with data transfer laws

    We do not sell or trade your Personal Data to third parties.

  8. Security of Your Personal Data
    We employ physical, administrative, and technical safeguards to secure your data, including encryption, access restrictions, and audit controls.
  9. Retention of Your Personal Data
    We retain your Personal Data only for as long as is necessary to fulfill the purposes for which it was collected or as required to comply with legal, regulatory, and operational requirements. Specific data retention periods for different categories of Personal Data will be adhered to accordingly. At the end of these retention periods, your Personal Data will be securely deleted, anonymized, or archived in compliance with our data retention and disposal policies.

    If you have any questions about our retention policies or wish to request deletion of your data, please contact our DPO at dpo@foodconceptsplc.com.

  10. User Rights and App-Level Controls
    As a user and as a data Subject, you have the following rights and controls:
    • Access and Update: You can access or edit your account details directly within the app under the “Account” section and request rectification and modification of Personal Data kept by CR
    • Deletion: To delete your account and all associated data, use the in-app account deletion feature or email us at dpo@foodconceptsplc.com
    • Location Permissions: You can enable/disable location access via your device’s settings or within the app under “Permissions”
    • Push Notifications: Notification preferences can be managed in your device’s settings or app settings
    • Marketing Consent Withdrawal: Opt-out of promotional messages by using the unsubscribe link in emails or disabling marketing preferences within your app settings
  11. Children’s Privacy
    This app is not intended for children under the age of 13. We do not knowingly collect or process Personal Data from minors. If we become aware that we have inadvertently collected data from a child under 13, we will promptly delete it. Parents or guardians who believe we may have collected a child’s data should contact us immediately.
  12. Policy Updates and Contact
    This Policy was last updated on the 23rd May 2025. We may update this Privacy Notice from time to time in response to legal, regulatory, or operational requirements. When we make material changes to this policy, we will notify you through one or more of the following:
    • A prominent banner or notice within the app or website
    • A push notification (if enabled)
    • An email notification (if you have provided your contact details)

    We encourage you to periodically review this Notice to stay informed about how we are protecting your Personal Data.

    If you have any questions, concerns, or complaints about this Privacy Notice or our data practices, you may contact our Data Protection Officer (DPO) as follows:

    Data Protection Officer (DPO)
    Food Concepts Plc
    2 Ilupeju Bye-Pass, Lagos, Nigeria
    Email: dpo@foodconceptsplc.com